Contact Monmouthshire Cottages in Monmouthshire

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Trip Advisor/Flipkey Top Vacation Rental Award 2011 Trip Advisor Excellence Award  2014 WINNERS of the Best Place to Stay in Wales (small Self Catering category) with Tintern Abbey Cottage Croeso Cynnes Cymreig - a warm Welsh Welcome hospitality award. 2014 Trip Advisor Excellence award We are proud to be trained Monmouthshire Ambassadors ! Gold Award Winner Best Visitor Welcome 2015 National Tourism Awards Wales World Host Accredited business Monmouthshire Business Awards   2015 and 2016 . 2 years running Winner of Best Travel Tourism and Hospitality  Business . Also runner up in Best Green Business . Both against much larger organisations! Winners of  the Foresters Best Eco Business  Award  2016 Proud to have won the Spotlight Awards Best Family Business title 2017

Terms and Conditions

It is our policy to continually improve and upgrade the facilities at the cottages. The presentation of the cottages is important to us. We are very proud of our five star grading and strive to ensure that what we offer our visitors not only meets the official standard, but exceeds it.  We constantly redecorate rooms and replace soft furnishings, bed linen etc. to complement the decor and enhance comfort levels,  and we continually upgrade the equipment and facilities offered to our guests.

Monmouthshire Cottages LLP is the registered (family business ) partnership which acts as an administration and booking service on behalf of the owners of Foxes Reach, Vanilla Cottage and Tintern Abbey Cottage.

Prices on the website are subject to change without notice but we will honour prices agreed at the time deposits are paid.

Payment methods

  • We prefer debit cards which are free of charge to you.
  • We can accept Visa and Mastercardcards free of charge.
  • We try not to accept any payments by cheque now as we are charged by our bank for processing  and have to drive 18 miles to our bank!  We hate passing this cost  on to you. It can be several pounds per cheque .Please use BACS or plastic if possible.
  • We prefer to use plastic as we can then confirm your stay immediately.  However if you wish to pay by bank transfer  from   a UK bank account  please ask for our BACS details. If you are transferring funds from abroad  you are responsible for paying us the sterling price and you pay any bank charges or other fees. 

TIP In our experience  payment from overseas is far easier and cheaper for you by credit card . Just telephone us with a card.  (We have a skype account  to keep the call cost down please ask us about this by e mail ) 

Deposit payments

  • For holidays booked more than six weeks prior to arrival a booking deposit of £100 per week or part week of your stay is required.
  • Bookings made at shorter notice- full payment is required to confirm.
  • Once we have received your booking deposit  and issued you with a confirmation, we regard that holiday as confirmed for you.
  • Please do not be concerned if your week is still showing on the website as "unsold" for a few days . We maintain a personal service and do that by writing to you personally or speaking with you. Our service is not based upon a computer database sending out standard booking letters. We are a family business and choose to maintain a manual system and a very personal booking service. Sometimes we are too busy looking after  guests already here to keep up with the website but we get there eventually!

Balance payments

  • The balance is payable in full NOT LATER than six weeks prior to your scheduled arrival date. You may pay earlier.
  • The full amount is payable immediately on booking for all bookings made less than six weeks prior to the date of arrival. We do not normally write to you with a reminder that the balance is due so please take care to make a note in your diary as to the latest payment date .

TIP If you are an overseas guest you might light to keep an eye on the exchange  rate of your currency to Sterling. If early payment helps you to take advantage of a saving its fine by us. This does happen!

Failure to pay on time

  • may result in cancellation of your holiday. We will try and contact you if we have not received payment  as we do not want you to be disappointed but it is your responsibility to ensure you contact us and pay the balance on time.
  • In the event that a bank returns a cheque as "unpaid" we will represent the cheque .In the event that the cheque remains "unpaid" after two presentations we may cancel the booking.The exact same terms apply to cards which are declined.

Cancellations and refunds

  • All amounts are non-refundable and so we strongly advise all visitors to ensure that they have arranged adequate insurance to cover cancellation of the visit.  This should particularly include cover in case you have to cancel due to illness of yourself or a close relative, or inclement weather which affects travel.
  • In the event that we are forced to cancel your whole stay due to difficulties at the cottage including circumstances beyond our control such as adverse weather conditions or damage to the cottage, we will of course offer you a full refund of what you have paid us.or  we will offer an alternative cottage or date subject to availability. This will be discussed with you.  However please note our responsibility is limited to what you have paid us only.
  • In the event  that we are forced to curtail your stay due to difficulties at the cottage including circumstances beyond our control such as adverse weather conditions, fire, flood  or damage to the cottage, we will of course offer you a refund of the unused part of your stay on a nightly pro rate basis .or  we will offer an alternative cottage  subject to availability. This will be discussed with you.  However please note our responsibility is limited to refunding the value of the unused part of your stay only..
  • Insurance against accidental damage to the cottage by visitors or their pets is also strongly recommended as we do expect that the property will be left in the condition in which you were welcomed. We are unlikely to charge for minor breakages but more serious damage or unusual extra cleaning will be charged for . 
  • Pets are part of your party and damage caused by your pets is also your responsibility. This includes damage done to our gardens. We do regard dog mess left in the garden as damage. Please clean it up! 
  • In the event that there is a charge for damage we will notify you of the amount as soon as we can get quotes for repairs or replacements and we may charge your payment card accordingly. To avoid this issue please advise us of such situations before you leave. Its much easier to make amends in person and we are not unreasonable. We will only charge what is necessary but we have to have the cottage as perfectly ready for the next guests as it was for you and we cannot afford delay.
  • We reserve the right to request a deposit (bond) payable at the time of arrival. Should we require this in respect of your booking, we will advise you in correspondence confirming your booking. We will accept a valid debit or credit card with at least 6 months left before its expiry date as guarantee. We will also accept cash (UK Sterling). The balance, less any amount for deductions, will be returned to you within one week of your departure. A security bond will be requested at our discretion and is to protect against the cost of possible damage. We may also request a card number to cover sundry charges such as firewood logs, telephone line or internet access.

People extra to the number booked to use the cottage

  • Sometimes small party discounts have been applied to the rental price because a smaller than full house number of guests have been booked. In the event that additional persons not included in this offer stay at the cottage for all or any part of the stay,  an additional amount of £50 per person per night (or the rate quoted to you in your booking confirmation letter, or the full amount of the discount  given, if less,)  will become payable before departure. Once your booked party size has been agreed it is not acceptable for you to bring extra people without our specific permission and without paying any applicable  extra charges. Extra children  babies and pets do count too!
  • The maximum number of guests at Foxes Reach and at Tintern Abbey Cottage is limited to 6 and 3 at Vanilla Cottage- plus one baby aged less than 12 months at each. It is in visitors own interests to respect these limits. Extra people may not be invited to stay without our express consent in writing. Breach of this rule will be regarded as a breach of the entire contract and the whole party can be asked to leave without refund.
  • No person who is not resident at Foxes Reach ,or who does not have our express permission in writing, may use the hot tub.

Disturbance to neighbours

  • Our neighbours ( and we) live in this delightful rural area all the time and we are on good terms with them. We know that you are on holiday and want to let your hair down, however  you have selected a quiet property and disturbance to neighbours by you or your pets cannot be allowed. Please be considerate, particularly where parking, noise and pets are concerned.  At Foxes Reach please observe the operating hours of the hot tub. In the event that we receive complaints we will pass them on to you but  please be aware that if the issue continues we are within our rights to ask you all to leave immediately and without refund. In over 20 years of letting cottages we have never had major issues, most of our guests have been lovely considerate people welcomed ( and welcomed back ) by the nighbours. Please help keep it that way!

Infants

  • Non-mobile infants are  counted in the party size but are accommodated  free of charge. Foxes Reach and Tintern Abbey Cottage each have a travel cot but we do not supply linen for infants. Please request the cot at the time of booking.  Both cottages also have a highchair suitable for a baby who can sit unaided and there is a baby gate.  Both houses have a changing mat and a nursery fireguard, a bathroom step and various plastic beakers and spoons.  These facilities are available free of charge  but please note that  the nursery equipment is kept in store and is only brought out for you if booked- and if not already promised to another party..
  • Vanilla Cottage is not equipped with a cot as the cottage is not suitable for mobile infants. A tiny non mobile baby is welcome in its own moses basket.

Pets

  • An additional charge is made for pets (cat, dog, horses) The price for each cat is the same as that for each dog. The price for a horse is by negotiation. Should you decide to bring pets at the last minute, then the appropriate charge will become payable upon arrival.
  • There is usually no charged for caged pets such as hamsters etc however they are to remain caged at all times. Damage caused by pets including birds will be charged for in full. Dogs may not remain home alone or be left in the cottage or garden without the presence of an adult member of your party.
  • Pets are part of your party and damage caused by your pets is your responsibility. This includes damage done to our gardens. We do regard dog mess left in the garden as damage. Please clean it up! 

Payment methods

  • We prefer debit cards which are free of charge to you.
  • We can accept Visa and Mastercardcards free of charge.
  • We prefer to use plastic as we can then confirm your stay immediately.  However if you wish to pay by bank transfer  from   a UK bank account  please ask for our BACS details. If you are transferring funds from abroad  you are responsible for paying us the sterling price and you pay any bank charges or other fees. 

TIP In our experience  payment from overseas is far easier and cheaper for you by credit card. Just telephone us with a card.  (We have a skype account  to keep the call cost down please ask us about this by e mail ) 

Whats included?

  • The holiday price is inclusive of use of the cottage for the time specified, electricity, oil or other central heating as specified , bedlinen (duvets) and towels.
  • Firewood /kindling/firelighters are not included unless specified in your letter of confirmation and must be paid for on departure. To make this easy you may authorize us to charge the cost of logs to your credit card.
  • Some packages include other benefits, which vary from time to time and according to how you  booked  These benefits will be confirmed to you at the time of booking. ( If you have booked via an agent they are responsible for their description of what is included )

Check in and check out times

  • We will send you details of how to access your holiday cottage once we have received your final payment.
  • Our check in time is 4pm.  We would appreciate your  letting us know at what time you are actually likely to arrive so that we can arrange your welcome. ( We are unable to welcome you before 4pm on your day of arrival as we must  ensure that the cottages have been cleaned and aired thoroughly after the previous guests.) 
  • We do ask you to be aware that the departure time is 10am sharp. Our cleaning team has a routine they must adhere to.

TIP In the event that you need a very much earlier arrival or departure time  for a wedding or similar occasion please ask us. It isn't always possible We can sometimes arrange it by re-organizing - or by paying extra cleaning staff to help us. We will advise you of the extra cost if there is one . If you are coming direct to us from a long haul international flight we will try to provide this service free of charge but we must have your travel details well in advance please!

On leaving

  • It is a condition of booking that the cottage is left undamaged, clean and tidy and that all dog poos are removed from the garden, bagged and binned. If there is unfortunately damage please report it to us right away.

Breakages.

  • At our discretion we may charge or not for breakages. Please do not worry about spending your precious holiday buying replacement items without advising us as we may have spares in stock for a perfect match!  Please do advise us of breakages however. Its so much easier for us than having to count every saucer for each arrival!

Deliveries to your cottage

  • If you have made arrangements , possibly with an internet delivery service, to have food, flowers,  or other items delivered, please ensure that you will be present to receive the delivery.  In the case of overseas guests ordering for arrival day we will try to meet your delivery and make arrangements to ensure that food is put away promptly, but we do not guarantee this service and you should discuss our ability to help you with this before ordering.

Land line telephone

  • An open land line telephone is available in each of the cottages on request because the coverage for some mobile telephone networks is varied. To install this we will require a debit card and we will charge the cost of the calls to your card as you depart.  It is a condition of booking the holiday and requesting these facilities that you will pay for the cost of the calls made during your stay. We will obtain the telephone bill at the start of your holiday and again upon departure to form the basis of the charge, from BT, our telephone service provider. International calls from the UK are expensive. Please do not use the charges that you incur in your home country as indicative of what you can expect to pay during your holiday. E mail /Skype via your laptop is a cheaper option. VAT will be applied by the provider to the cost of calls.

Television and interactive services

  • At Foxes Reach and at Tintern Abbey Cottage  we provide the BT Vision TV and at vanilla Cottage Sky Family Package which gives you about 120 TV  channels plus radio and BT Sport. We protect our account with a PIN number. The costs of using any interactive services or premium movies or sporting events etc. are the responsibility of the visitor and are not included in the cost of your cottage rental. If you tell us that you would like to take advantage of these extra facilities, we will check the costs with BT / Sky prior to your departure , give you the PIN, and it is a condition of booking that such amounts will be paid in full prior to your departure.
  • We know that PINS are not foolproof. Use of these extra services without prior arrangement will result in an invoice to the lead customer on the booking with the costs of the interactive services incurred plus a  hefty service charge for any costs charged to us . We will, of course provide you with a copy of the statement received from the provider  detailing the films watched and or services used.

Logs

  • Use of the woodburners is optional. Logs are chargeable, except where stated otherwise in the package. We will advise you on arrival as to the value of the logs that we have left  at the cottage for your use. Payment is made on the basis of those actually used. We may request a DEPOSIT in advance as stated above. In the event that logs have been used but payment slips your mind upon departure, we reserve the right to write to you with an invoice or to charge to your payment card.

Hot Tub

  • At Foxes Reach we have a hot tub in the garden. We will supply you with instructions for use and it is essential that these are complied with in full. There are important health and safety issues. You must allow us access to the hot tub to monitor the water condition on a daily basis. We do try to come at a time which is least intrusive and when most guests would be out but sometimes you will see us. We do not need to enter the cottage, only the laundry room  and courtyard area, and we always announce our presence. If you do not wish us to disturb you by servicing the tub please advise in advance and we can arrange for the tub to be disconnected. No refund applies.
  • There is also the question of disturbance to our neighbours which must be avoided. In the event of complaints from our neighbours the tub may be locked off from the use of the guests concerned.  No refund will apply in this case.
  • It is your responsibility to make sure that the use of the hot tub would not be detrimental to your health. If in doubt please consult your own doctor before your arrival.
  • You may not use our tub if suffering from any condition which may be passed to others or if under the influence of any drug including alcohol.
  • We do not provide any safety surveillance of the tub, such as a lifeguard, and it is the responsibility of the person in whose name the holiday is booked to ensure that the tub is not available to pets , small children or others who may come to harm. In particular please note that we sanitize the tub with bromine which is harmful to dogs.

Water restrictions

  • We maintain the quality of the hot tub water carefully and make regular checks to keep the sanitizing chemicals at the correct levels. The water in the tub has to be changed completely or topped up from time to time and you must allow us regular access to the tub to do this.
  • In the event that a hosepipe or swimming pool ban is imposed in the area we will not be able to refill the pool and this may result in restricted use or no use of the hot tub at all. We appreciate that this would be a disappointing situation however it would be outwith our control and no refund would be applicable.
  • In the event that the hot tub breaks down we will do our best to get a repair effected as fast as possible. However the availability of a professional engineer or a part may be a constraint. We appreciate that this would be a disappointing situation however it would be outwith our control and no refund would be applicable.

Access Statements

We  welcome all to our cottages but the buildings and facilities may not be suitable for you.  If there is doubt please contact us for advice before making your booking and after you have read our  access statements . 

If you would like details of the Cottages and facilities to be described to you by a real person please telephone +44 (0)1600 860341

All bookings are accepted on the basis that you have agreed to these terms and conditions.

We look forward to welcoming you to our cottages.

The rights of trademark owners are acknowledged.

Acknowledgements

We would like to thank Visit Wales for supplying a number of the images that have been used in the website these remain © Crown Copyright (2014) Visit Wales.

Some photographs have been  taken for us by Anthony Ball Photography whose service we can recommend.

We would like to thank our guests, friends and their pets for photos of themselves used on this site!  You are all beauties!

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