We comply with all Welsh Government advice and requirements concerning Covid precautions for your protection. We hold the Good to Go Kitemark. Please see below for our terms and conditions which are regularly updated to reflect Welsh Government advice and instructions.( Please note that regulations, recommendations and Laws of Wales are sometimes, but not always the same as those in other parts of the UK) Because Covid restrictions and regulations are amended by Government on a frequent basis the latest situation will be reflected in the booking confirmation sent to you when you pay your deposit.
It is our policy to continually improve and upgrade the facilities at the cottages. The presentation of the cottages is important to us. We are very proud of our five star grading and strive to ensure that what we offer our visitors not only meets the official standard, but exceeds it. We constantly redecorate rooms and replace soft furnishings, bed linen etc. to complement the decor and enhance comfort levels, and we continually upgrade the equipment and facilities offered to our guests.We have invested heavily to ensure that we have duplicates of many items so that even during Covid times you can enjoy facilities while the duplicate item is away being disinfected.
Monmouthshire Cottages LLP is the registered (family business ) partnership which acts as an administration and booking service on behalf of the owners of Foxes Reach, Vanilla Cottage and Tintern Abbey Cottage.
Prices on the website are subject to change without notice but we will honour prices agreed at the time deposits are paid.
TIP In our experience payment from overseas is far safer, easier and cheaper for you by credit card . Just use our secure Worldpay link or telephone us with a card.
TIP If you are an overseas guest you might like to keep an eye on the exchange rate of your currency to Sterling. If early payment helps you to take advantage of a saving its fine by us. This does happen!
We know that sometimes you may wish to change your date of stay, or even switch from one of our cottages to another. This does cause us quite a lot of work. We will always do our very best to help you provided that we think we can resell the space you are releasing and can offer something you now require. This may not be the case if you are asking for a date change at very short notice and we are not obliged to agree to a date change. Because of the considerable extra paperwork work there is a flat charge of £30 for such changes which must be paid at the time that the change is made- but where change is possible we will carry forward what you have paid to date to the new booking. We do not make an amendment charge in the case of compulsory Covid lockdowns.
TIP In the event that you need a very much earlier arrival or departure time for a wedding or similar occasion please ask us. It isn’t always possible We can sometimes arrange it by re-organizing – or by paying extra cleaning staff to help us. We will advise you of the extra cost if there is one . If you are coming direct to us from a long haul international flight we will try to provide this service free of charge but we must have your travel details well in advance please! If you actually plan to arrive or depart on a day other than your supposed arrival /departure day please let us know so that we can attend to the secrurity of the house.
If anything goes wrong/is not up to standard at the cottage we will do everything possible to rectify it right away for you. This is pretty rare as we have a full programme of preventative maintenance but sometimes things can go wrong. Please note that we will not entertain complaints raised after your stay has ended if you have not informed us of your complaint and given us the opportunity to resolve the issue during the stay.
We welcome all to our cottages but the buildings and facilities may not be suitable for you. If there is doubt please contact us for advice before making your booking and after you have read our access statements.
If you would like details of the Cottages and facilities to be described to you by a real person please telephone +44 (0)1600 860341
We look forward to welcoming you to our cottages.
The rights of trademark owners are acknowledged.
We would like to thank Visit Wales for supplying a number of the images that have been used in the website these remain © Crown Copyright (2014) Visit Wales.
Some photographs have been taken for us by Anthony Ball Photography and some by David Broadbent – whose services we can recommend.
We would like to thank our guests, friends and their pets for photos of themselves used on this site! You are all beauties!
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