We comply with all Welsh Government laws as well as all advice and requirements . This includes Covid precautions for your protection (even though restrictions in Wales have been fully lifted we remain careful of you.) We hold the Good to Go Kitemark. Please see below for our terms and conditions which are regularly updated to reflect current Welsh Government advice and instructions about Covid and other things.( Please note that regulations, recommendations and Laws of Wales are sometimes, but not always ,the same as those in other parts of the UK) If there are substantial changes the latest situation will be reflected in digital guide book sent to you when you pay your deposit.Please be sure to refresh this before arrival so that you have the latest version.
You are also expected to comply with Welsh law. Most things have no direct effect on your holiday, rather they affect the way we manage the cottage,however if something directly affects you then we will point this out and you must comply. For example it is now illegal to smoke in any holiday accommodation in Wales.
It is our policy to continually improve and upgrade the facilities at the cottages. The presentation of the cottages is very important to us. We are very proud of our five star grading and strive to ensure that what we offer our visitors not only meets the official standard, but exceeds it. We constantly redecorate rooms and replace soft furnishings, bed linen etc. to complement the decor and enhance comfort levels, and we continually upgrade the equipment and facilities offered to our guests. We have invested heavily to ensure that we have duplicates of many items so that you can enjoy facilities while the duplicate item is away being disinfected.We are still doing this even after the easing of restrictions .
Monmouthshire Cottages LLP is the registered (family business ) partnership which acts as an administration and booking service on behalf of the owners of Foxes Reach, and Tintern Abbey Cottage.
Prices on the website are subject to change without notice but we will honour prices agreed at the time deposits are paid.
We may need to amend our Terms and Conditions at any time but we have a careful record of the dates when changes were made. The Terms and Conditions applicable to your booking are those which showed on our website on the date your confirmation of booking was issued.
TIP In our experience payment from overseas is far safer, easier and cheaper for you by credit card . Just use our secure Worldpay link or telephone us with a card.
TIP If you are an overseas guest you might like to keep an eye on the exchange rate of your currency to Sterling. If early payment helps you to take advantage of a saving its fine by us. This does happen!
TIP In the event that you need a very much earlier arrival or a later departure time for a wedding or similar occasion please ask us. It isn’t always possible We can sometimes arrange it by re-organizing – or by paying extra cleaning staff to help us. We will advise you of the extra cost if there is one . If you are coming direct to us from a long haul international flight we will try to provide this service free of charge but we must have your travel details well in advance please! If you actually plan to arrive or depart on a day other than your supposed arrival /departure day please let us know so that we can attend to the security of the house.
If a service to the cottage such as electricity, water or telephone/internet occurs we will do everything we can to get the provider to rectify it as fast as possible. Unfortunately sometimes it is quite impossible for repairs to be made quickly, especially if the fault is due to weather related damage which may affect a large area. We know that this would be very inconvenient but it is entirely outside our control. Our responsibility in this case would be to offer you whatever we can to make you comfortable but no refund would be due in the event that you feel unable to remain in the property. If we can obtain compensation from the utility provider we will pass to you in full whatever we can obtain from them. If we have our other property available we will offer you the opportunity to switch to that one at the same price .
Because we are in a rural area, with lots of livestock and many trees and shrubs which are inflammable, we allow NO fireworks, firepits, chinese lanterns, sparklers or other inflammable items of any sort anywhere inside or outside the house. Disposable barbecues may be used ONLY on our metal barbecues for your convenience ( we know they save cleaning) and must not be disposed of until they are totally cold.
You may not bring any electrical items of any sort to the cottage other than small personal items like laptops, phone chargers, toothbrushes, shavers. (We provide hairdryers for you) Every item we provide is fully safety checked and using other things can invalidate our insurance. In the event of damage caused by your devices we and our insurers will look to you for recompense.Please do not risk it.
We wouldnt tell adults whether they should smoke or not , but the cottages are strictly no smoking environments indoors , both for the sake of the next guests and because it is now the law in Wales. There are attractive terraces where you can smoke outside if you wish. Please dispose of butts safely and when safely out put them into outside dustbins.
We welcome all to our cottages but the buildings and facilities may not be suitable for you. If there is doubt please contact us for advice before making your booking and after you have read our access statements.
If you would like details of the Cottages and facilities to be described to you by a real person please telephone +44 (0)1600 860341
We look forward to welcoming you to our cottages.
The rights of trademark owners are acknowledged.
We would like to thank Visit Wales for supplying a number of the images that have been used in the website these remain © Crown Copyright (2014) Visit Wales.
Some photographs have been taken for us by Anthony Ball Photography and some by David Broadbent – whose services we can recommend.
We would like to thank our guests, friends and their pets for photos of themselves used on this site! You are all beauties!
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