We are doing everything we know how to protect you and your holiday following this difficult situation. Safety is our top priority.
We are proud to have been awarded the Good to Go kitemark

for our reopening safety preparations  and  ongoing good practice – we cant wait to to welcome everyone back!

Cleaning  with added safety

  • We are sending out to every booking a hugely informative app instead of hard to sanitise paperwork in the cottage
  • We have a safe self check -in process which allows full social distancing
  • We are using professional anti-viral disinfectant  products throughout our houses, with careful attention paid to heavily touched items.
  • Your cottage  is thoroughly aired before your arrival
  • Some non essential items such as books and board games have been removed if difficult to clean
  • Some non essential but lovely to have  soft furnishings could be removed – but we are trying hard to retain our 5star luxury feel so have opted to invest in duplicate sets so that you can still enjoy one set whilst the other is away being sanitised.
  • Some items such as TV remotes  are now presented  in easy to clean coverings
  • We have allowed extra cleaning time to do the job throughly.  Guest check in is now 5pm and checkout 9.30 am
  • Our cleaners are experienced, trained, supervised, careful- and wear PPE
  • Our hot tub is carefully sanitised according to governing body guidelines
  • All our procedures will continue to be reviewed  and will remain in accordance with Government guidelines

Book  and pay with confidence

A deposit of £100 is required to secure your booking. We take cards via a secure bank system  for your peace of mind.

Your remaining balance is payable about 7 weeks before arrival.

In the event that we are again required to lockdown or  your home area is locked down for the dates booked you can obviously not come- but your payment is NOT LOST!

Since this outbreak first began we have been offering date transfers to any available date up to December 31 2021 at any of our cottages. 100% of what you have paid us will be transferred as a credit to the cost of the new date and you can probably find something at or very close to the same price (you can pay a little extra for a more expensive option or we will refund the difference if you select something less expensive ). If a date change is really not possible we will offer a full refund but the date transfer is by far the most popular option- that way  you do get a holiday even if delayed!

We strongly recommend you to buy travel insurance which will cover most situations other than COVID- other situations do occur!

 

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