Reviews from our guests

There are several places where our guests leave us comments.

Not everyone writes in our books – but some people do write by hand in the visitor books in each cottage ( sometimes even signed by the pets! ) Sometimes people forget to write in the book and e mail us later. We faithfully copy these comments as they come in and we upload them here. The only thing we ever hide or alter is the full guest name and address for obvious reasons of privacy.

Secondly we encourage our guests to write about us on the site through which they booked (Trip Advisor, Air B and B, Cottages.com, Freetobook  etc)

As you will see we do have brilliant reviews. They are genuine, not a “fix” and  and its not that nothing ever goes wrong!  Although our standards are very high just occasionally, in the real world,  things are bound to happen. Machines fail, something breaks. The successive good reviews are  because if something does go awry, and if our guests tell us about it  during their stay,  we do move heaven and earth to fix it while those guests are still with us. People greatly appreciate this effort  on our part  and we guarantee  we always make it. If once in a while a review is less than wonderful it is  almost always the case that it was outside our control ( internet down or slow in the whole area for example)  or  sometimes we were  inexplicably only advised about a problem after those guests had departed when there was sadly nothing we could do to make it better.

Excellent holiday in lovely cottage and surroundings. Good lunch in THE Chainbridge just down the road and a warm welcome for GinGin (thr labrador).
Trevor and Judith Morris
Porthcawl

Trevor and Judith Morris - October 2015

Wonderful cottage and hot tub.
We loved all the special touches, flowers, autumn leaves, wine and extras including Welsh Cakes. We will be coming again.
Had a lovely stay. Just so nice to relax and enjoy. Hot tub was great and all the lovely special things that make all the difference.
The Hoads
Kent

The Hoads -

Lovely holiday, cosy cottage, nice walks and hot tub after.Symondd Yat great boat trip
Lorraine, Jennie, Joanne Warren and two dogs

Lorraine, Jennie, Joanne Warren -

We had a great stay, good golf and lovely dinner and a visit to Hay on Wye!
Till we meet again.
Wim and Charlotte
Best
The Netherlands

Wim and Charlotte -

On arrival at Vanilla Cottage we were given a warm welcome by Fiona and Malcolm. The cottage is lovely, well equipped and sits in beautiful countryside which we enjoyed exploring.
Tom, Diana and Phill Smith
Perth
Scotland

Tom, Diana and Phill Smith -

A fantastic week in a beautiful cottage. Returning for a holiday after 11 years when we lived in Chepstow. Sunny and warm all week. Great location for shopping, eating,drinking and lots of fishing. If you like traditional fly fishing for Rainbows, Wooleston Court is the best!!! Large lakes, stunning location. Also check out Bigwell at Redbrook- like an aquarium in your back garden. Worth a visit, but on the small side.
We all had a thoroughly good week.
Many thanks Fiona and Malcolm
John, Elaine and Jean Barr
Broughty Ferry
Dundee Scotland

John, Elaine and Jean Barr -
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