Reviews from our guests

There are several places where our guests leave us comments.

Not everyone writes in our books – but some people do write by hand in the visitor books in each cottage ( sometimes even signed by the pets! ) Sometimes people forget to write in the book and e mail us later. We faithfully copy these comments as they come in and we upload them here. The only thing we ever hide or alter is the full guest name and address for obvious reasons of privacy.

Secondly we encourage our guests to write about us on the site through which they booked (Trip Advisor, Air B and B, Cottages.com, Freetobook  etc)

As you will see we do have brilliant reviews. They are genuine, not a “fix” and  and its not that nothing ever goes wrong!  Although our standards are very high just occasionally, in the real world,  things are bound to happen. Machines fail, something breaks. The successive good reviews are  because if something does go awry, and if our guests tell us about it  during their stay,  we do move heaven and earth to fix it while those guests are still with us. People greatly appreciate this effort  on our part  and we guarantee  we always make it. If once in a while a review is less than wonderful it is  almost always the case that it was outside our control ( internet down or slow in the whole area for example)  or  sometimes we were  inexplicably only advised about a problem after those guests had departed when there was sadly nothing we could do to make it better.

Another great week at Vanilla Cottage. It was a pity the weather could not have been more dunny though. I will put in a plug for the Transporter Bridge at Newport. Now in working order and one of only six in the world! Well worth the toll.
Peter and Lynne Kearn
Chelmsford
Essex

Peter and Lynne Kearn - July 2015

Wonderful relaxing break, cottage is beautiful, secluded but has all mod cons. Malcolm was very welcoming and very helpful. Thank you.
canoeing trip on the Wye was a highlight. Leo the French Bulldog enjoyed walks in the surrounding area. Food excellent in nearby pubs ( Anchor and Fountain Inn
Both excellent)
Thanks again
Dan, Emma, Abbie and Leo

Dan, Emma, Abbie and Leo -

A lovely short break in the most comfortable, well appointed cottage. Everything seems to have been thiught of, and the beds are fab! The welcome pack including wine is a lovely touch, particularly the fresh flowers. We will definitely recommend you to friends and family.
Roberts fsmily
Liversedge
West Yorkshire

Roberts fsmily -

Transported from busy life to the tranquillity of Vanilla Cottage. A little help from the blackberry vodka and a comfy bed, we relaxed and ‘re energised for our few days ahead. We enjoyed a very damp walk along the banks of the River Usk but beautiful. A trip to Barry Island to experience the area was a surprising pleasure, a wonderful clean beach and environment. We self-catered making some lovely evening meals in the well equipped kitchen.
Lovely, lovely, lovely time
Carole and Steve Eastwood
Stanley
Kent

Carole and Steve Eastwood - June 2015

A super stay. A third stay in one of your cottages.
Take care and thank you. We will be back, I’m sure!
Hannah and Brian Poorly
Winkleigh

Hannah and Brian Poorly -

Arrived to a beautiful cottage with everything you need for a self-catering holiday. Settled in well and felt like home from home. Lovely relaxing time spent in the Wye Valley. We have been very fortunate with the weather and have sat in the beautiful cottage garden and ate alfresco most evenings.
This is the second visit to Tintern and it’s such a lovely place to sit back and relax
The Smith family
Nuneaton

The Smith family -
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Vanilla Cottage

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