Reviews from our guests

There are several places where our guests leave us comments.

Not everyone writes in our books – but some people do write by hand in the visitor books in each cottage ( sometimes even signed by the pets! ) Sometimes people forget to write in the book and e mail us later. We faithfully copy these comments as they come in and we upload them here. The only thing we ever hide or alter is the full guest name and address for obvious reasons of privacy.

Secondly we encourage our guests to write about us on the site through which they booked (Trip Advisor, Air B and B, Cottages.com, Freetobook  etc)

As you will see we do have brilliant reviews. They are genuine, not a “fix” and  and its not that nothing ever goes wrong!  Although our standards are very high just occasionally, in the real world,  things are bound to happen. Machines fail, something breaks. The successive good reviews are  because if something does go awry, and if our guests tell us about it  during their stay,  we do move heaven and earth to fix it while those guests are still with us. People greatly appreciate this effort  on our part  and we guarantee  we always make it. If once in a while a review is less than wonderful it is  almost always the case that it was outside our control ( internet down or slow in the whole area for example)  or  sometimes we were  inexplicably only advised about a problem after those guests had departed when there was sadly nothing we could do to make it better.

We had a wonderful week in Vanilla cottage and enjoyed walking off the pre Christmas stress in the Brecon Beacons. Our favourites were hiking a frozen llangattock Escarpment, where we were one of a few walkers on New Years Eve. This was in contrast to a very busy and stormy Pen Y Fan. We are avid hikers (probably the austrian genes) we will definitely be coming back to explore the area and would love to stay in Vanilla cottage again.

Monika Ermann, Richard and Thomas Marston - January 2015

Wonderful Christmas! Thank you Fiona. Hope to see you again in 2015.
Marshalls

Marshalls -

Had the most relaxing ans enjoyable week. Perfect location for a beautiful cottage.
Diolch yn fawr
Bowen family
Neath.

Bowen family -

Lovely cottage and even more special with the Christmas tree lights twinkling on our arrival. visited Raglan Castle, Tintern Abbey and the local vineyard. The local wine is fabulous! Have taken a botle of mead home too. hic hic. We have stayed in many places and we will be back to this area to see it in the summer as it’s one of the best!
Many thanks
Julie, Jack and Anisha.

Julie, Jack and Anisha - January 2015

Third time here, lovely week yet again. Went too quickly, looking forward to returning.
Heather and Steve Behan and Eddie and Jasper

Heather and Steve Behan - December 2014

Thank you for making our Xmas 2014 so wonderful from the moment we arrived to the moment we are about to leave, it felt like home. The Xmas tree, fire and mulled wine were amazing touches that relaxed us within minutes despite our 18 hour journey. We had a wonderful time here the only downside is that we couldn’t stay longer.
This area is heaven on earth for us and we cannot wait to return.
Thank you Fiona and Malcolm for being such considerate and welcoming hosts.
Wishing you Happy New Year and Prosperity in 2015.
Karen and Andrew Jones
Doha, Qatar

Karen and Andrew Jones -
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